We want to make sure that everyone is made to feel welcome at the Charles Dickens Museum. Here you can find some details about how we can help facilitate your visit if you have additional access requirements. If you have any questions or worries, you are more than welcome to give our team a call on 020 7405 2127.
The museum is spread across 5 floors, and there is a visitor lift connecting 4 levels. The only section of the museum which is not accessible by lift is the nursery and servants bedroom on the attic level. You can see these rooms by exploring our interactive digital tour.
- Carers are admitted free of charge.
- Large Print Visitor Plan and Guides are available on request in the shop.
- VI Audio Guides are available from the Shop.
- An accessible toilet is located on the first floor, next to the lift.
- Due to the limited amount of space in some of the rooms, pushchairs or prams are not permitted in the historic house. They may be left in our cloakroom.
We understand that some visitors will require the support of an assistance dog and we are happy to admit appropriately trained dogs. Assistance dogs registered with Assistance Dogs International (ADI), Assistance Dogs UK (ADUK) or the International Guide Dog Federation (IGDF) are always welcome if visitors can show Museum staff an appropriate ID book.
If your assistance dog is not registered with ADI, ADUK or IGDF, please contact us in advance of your planned visit with documentary evidence confirming that your dog has been trained as an assistance dog by a recognised trainer.
The Museum has audio-described information and a tour for blind and partially sighted visitors, developed in partnership with VocalEyes.
Listen to this ten minute audio-descriptive introduction to the Museum for a brief overview of the building, services and what you can expect to see.
When you arrive at the Museum, listen to this audio-described tour arranged in separate tracks with directions to help you navigate the house.
Or alternatively the tour is available in a single track recording.
Step free entrance and egress to the Museum. There is one step into the café, but a wheelchair ramp is available.
The Museum covers five floors, four of which can be accessed by our lift. Visitors should ask a staff member if they wish to use the lift.
We regret that there is no lift access to the attic. However, an interactive model is available here.
Due to limited space within the Museum, we regret that mobility scooters cannot be accommodated.
Driving to the Museum
The parking outside the Museum is metered; there is access to parking bays with a valid Blue Badge. This is subject to local restrictions. More information can be found on the Camden Council webpage.
Accessible Virtual Tours
The museum offers private virtual tours for groups. Tours are interactive and tailored to the needs of participants. To find out more, or to make a booking, contact our events team who will be happy to help.