Accessibility details

The Charles Dickens Museum is committed to making its facilities accessible for all visitors. We regret that access may be limited to some areas of the Museum, as it is a Grade I listed building.

  • Carers are admitted free of charge. 
  • Large Print Visitor Plan and Guides are available on request in the shop. 
  • VI Audio Guides are available from the Shop. 
  • Guide dogs and hearing dogs are permitted in all areas of the Museum. 
  • An accessible toilet is located on the first floor, next to the lift.

Audio Visual Guides are available in English, French, German, Spanish and Italian, charged at £3 per guide.

Audio Description

The Museum has audio-described information and a tour for blind and partially sighted visitors, developed in partnership with VocalEyes.

Listen to this ten minute audio-descriptive introduction to the Museum for a brief overview of the building, services and what you can expect to see.

When you arrive at the Museum, listen to this audio-described tour arranged in separate tracks with directions to help you navigate the house. 

Or alternatively the tour is available in a single track recording.

Wheelchair Access

Step free entrance and egress to the Museum. There is one step into the café, but a wheelchair ramp is available. 

The Museum covers five floors, four of which can be accessed by our lift. Visitors should ask a staff member if they wish to use the lift.
We regret that there is no lift access to the attic. However, an interactive model is available here.

Due to limited space within the Museum, we regret that mobility scooters cannot be accommodated.

Driving to the Museum

The parking outside the Museum is metered; there is access to parking bays with a valid Blue Badge. This is subject to local restrictions. More information can be found on the Camden Council webpage.

Accessible Virtual Tours

The museum offers private virtual tours for groups. Tours are interactive and tailored to the needs of participants. To find out more, or to make a booking, click here.

Continue shopping
Your Order

You have no items in your basket