Vacancies

Festive Season Visitor Experience Assistant

There is nothing quite like Christmas at the Charles Dickens Museum, and we celebrate the season with great panache, welcoming visitors from all over the world to the historic house, and staging performances of Dickens’s famous Christmas stories, especially A Christmas Carol. 

We’re looking for some customer service superstars to help support us through this busy, but exciting, time of the year. Our Visitor Experience Assistants have a varied but crucial role, covering the Museum shop (admissions desk), the Tea Room and our programme of festive events. With excellent customer service skills and a can-do attitude, you will make sure all of our visitors have a fantastic experience at the Charles Dickens Museum, while helping to maximise potential income.  

This position involves selling admission tickets and merchandise, checking in visitors and managing queues, assisting with stock control, helping to facilitate Museum special events and serving a range of food and drinks in the museum Tea Room. You’ll be part of a supportive environment, helping to bring that sense of festive magic to all of our visitors.  

There are 3 positions available: 

A – Offers a minimum of 13 hours per week, spread mostly on weekends.  

B – Offers a minimum of 15 hours per week, spread mostly through the week.  

C – Offers a minimum of 20 hours per week, spread mostly through the week.  

Please note, all positions will be required to work on Christmas Eve.  

You can see a breakdown of the suggested shift patterns through the link below, though please note this is subject to change.  

If you’d like to join us for the festive period, we’d love to hear from you. Please complete the application form, and send it to us along with a copy of your CV. We also ask that you complete the short Equity, Diversity and Inclusion form.  

Shortlisted applicants will be contacted on Tuesday 11th November. Interviews will be held on Wednesday 13th November. Successful applicants will be asked to come in for training on the week commencing 17th November, with full shifts beginning on the week commencing the 24th November.  

Full Job Description 

Likely Work Pattern 

Application Form 

EDI Monitoring Form - This is an online form, so does not need to be attached with your application.  

  
All applications should be sent to jobs@dickensmuseum.com.